Terms of Use
Last updated: March 28, 2026
These Terms of Use govern your access to and use of the services, software, and platform provided by Brelovik ("we," "us," or "our") through brelovik.com. By accessing or using our platform, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, you must discontinue use immediately.
1. Acceptance of Terms
By creating an account, accessing any feature, or otherwise interacting with our platform, you enter into a binding agreement with Brelovik. These Terms apply to all users, including visitors, registered users, and paying subscribers. Your continued use of the platform following any updates to these Terms constitutes acceptance of those changes.
2. Eligibility
You must be at least 18 years of age to use this platform. By using our services, you represent and warrant that:
- You are of legal age to form a binding contract.
- You have the legal authority to agree to these Terms on behalf of yourself or any organization you represent.
- Your use of the platform does not violate any applicable law or regulation.
3. Account Registration and Security
3.1 Account Creation
To access certain features, you may be required to register for an account. You agree to provide accurate, current, and complete information during registration and to keep that information updated.
3.2 Account Responsibility
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at [email protected] if you suspect any unauthorized access or security breach.
3.3 Account Termination by User
You may close your account at any time by contacting us. Closure does not entitle you to any refund of fees already paid unless otherwise specified in a separate agreement.
4. Description of Services
Brelovik provides a platform for chatbot analytics and performance monitoring. Our services include, but are not limited to, data collection, visualization, reporting tools, and performance benchmarking for conversational systems. We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice where practicable.
5. Permitted Use
You agree to use the platform only for lawful purposes and in accordance with these Terms. Permitted use includes accessing analytics dashboards, configuring monitoring parameters, exporting reports, and collaborating with team members within your account.
6. Prohibited Conduct
You must not engage in any of the following:
- Using the platform to transmit unlawful, harmful, defamatory, or fraudulent content.
- Attempting to gain unauthorized access to any part of the platform or its infrastructure.
- Reverse engineering, decompiling, or disassembling any portion of the software.
- Scraping, harvesting, or extracting data from the platform without express written consent.
- Introducing malware, viruses, or any other malicious code.
- Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
- Using automated tools to access the platform in a manner that exceeds reasonable usage or disrupts service availability.
- Reselling, sublicensing, or otherwise commercializing access to the platform without authorization.
7. Intellectual Property
7.1 Platform Ownership
All content, software, designs, trademarks, and materials on the platform are the exclusive property of Brelovik or its licensors. Nothing in these Terms transfers any ownership rights to you.
7.2 License to Use
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the platform strictly in accordance with these Terms and for your internal business purposes.
7.3 Your Content
You retain ownership of any data or content you submit to the platform. By submitting content, you grant Brelovik a limited license to process and display that content solely for the purpose of providing the services to you.
8. Data and Privacy
Your use of the platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and processing of data as described in that policy. We implement reasonable technical and organizational measures to protect your data, but we cannot guarantee absolute security.
9. Fees and Payment
9.1 Subscription Plans
Access to certain features requires a paid subscription. All applicable fees are described on the platform at the time of purchase. Prices are subject to change with reasonable prior notice.
9.2 Billing
By subscribing, you authorize Brelovik to charge the applicable fees to your designated payment method on a recurring basis until you cancel. You are responsible for any taxes applicable to your subscription.
9.3 Refunds
Unless otherwise required by applicable law or explicitly stated in a separate agreement, all fees are non-refundable. If you believe a billing error has occurred, contact us at [email protected] within 30 days of the charge.
10. Third-Party Integrations
The platform may allow integration with third-party tools, APIs, or services. We do not control and are not responsible for the content, practices, or availability of those third-party services. Your use of any third-party integration is subject to that party's own terms and policies.
11. Disclaimers
The platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the platform will be uninterrupted, error-free, or free of harmful components. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by applicable law.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Brelovik and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any claim arising under these Terms shall not exceed the total fees paid by you to Brelovik in the three months preceding the event giving rise to the claim.
13. Indemnification
You agree to indemnify, defend, and hold harmless Brelovik and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the platform, your violation of these Terms, or your infringement of any third-party rights.
14. Modifications to the Platform and Terms
We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and may provide additional notice through the platform or via email. Your continued use of the platform after changes take effect constitutes your acceptance of the revised Terms.
15. Suspension and Termination
We reserve the right to suspend or terminate your account and access to the platform at our sole discretion, without prior notice, if we determine that you have violated these Terms or engaged in conduct that is harmful to other users, third parties, or the integrity of the platform. Upon termination, your right to use the platform ceases immediately. Provisions that by their nature should survive termination will remain in effect.
16. Governing Terms and Dispute Resolution
These Terms are governed by and construed in accordance with generally accepted principles of commercial law applicable to online service agreements. Any dispute arising out of or relating to these Terms or your use of the platform shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration under mutually agreed rules. Nothing in this section prevents either party from seeking injunctive or other equitable relief where appropriate.
17. Entire Agreement
These Terms, together with the Privacy Policy and any other agreements incorporated by reference, constitute the entire agreement between you and Brelovik regarding your use of the platform and supersede all prior agreements, representations, and understandings.
18. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
19. Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Brelovik to be effective.
20. Contact Information
If you have questions or concerns about these Terms, please contact us:
| Channel | Details |
|---|---|
| [email protected] | |
| Phone | +1 514 395 9101 |
| Website | brelovik.com |
| Mailing Address | 4921 Beardsley Ave, Lacombe, AB T4L 1Y9, Canada |