Refund Policy
Last updated: April 21, 2026
This Refund Policy describes the conditions under which Brelovik ("we," "us," or "our") issues refunds for subscriptions and services purchased through brelovik.com. By completing a purchase, you confirm that you have read and agree to the terms set out below.
1. Scope
This policy applies to all paid plans, add-ons, and one-time purchases made directly through our platform. It does not apply to services purchased through third-party resellers or marketplace partners, who maintain their own refund terms.
2. Subscription Plans
2.1 Monthly Subscriptions
Monthly subscription fees are billed in advance at the start of each billing cycle. Refunds for monthly plans are available within seven (7) calendar days of the initial purchase date, provided the account has not exceeded the usage thresholds described in Section 5. Renewals are non-refundable once processed.
2.2 Annual Subscriptions
Annual subscription fees are billed in full at the start of the subscription term. Refunds for annual plans are available within fourteen (14) calendar days of the initial purchase date, subject to the conditions in Section 5. After this window, the remaining unused portion of an annual term is not eligible for a pro-rated or partial refund unless otherwise required by applicable law.
3. One-Time Purchases and Add-Ons
Fees for one-time feature unlocks, usage credits, or add-on packages are non-refundable once the purchase is confirmed and the feature or credits have been made available to your account, except where a technical fault on our part prevented access entirely.
4. Free Trials
If a free trial is offered, no charge is made during the trial period. Charges begin only when the trial converts to a paid plan. If you do not wish to be charged, you must cancel before the trial period ends. Refunds are not issued for charges that result from failing to cancel a trial before conversion.
5. Eligibility Conditions
To be eligible for a refund within the applicable window, all of the following conditions must be met:
- The refund request is submitted within the stated period from the date of purchase.
- Total data processed or API calls made under the plan do not exceed 20% of the plan's monthly allowance.
- No more than two (2) report exports or analytics snapshots have been generated.
- The account has not been suspended or terminated for a violation of our Terms of Service.
- A refund has not previously been issued to the same account within the preceding twelve (12) months.
6. Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- Requests submitted after the applicable refund window has closed.
- Dissatisfaction with features that were accurately described at the time of purchase.
- Failure to use the service during the subscription period.
- Account suspension or termination resulting from a Terms of Service violation.
- Charges arising from a plan upgrade or mid-cycle change initiated by the account holder.
- Partial billing periods resulting from a mid-cycle cancellation.
- Currency conversion differences or bank fees charged by your financial institution.
7. Service Interruptions and Technical Issues
If you experience a verified service outage or technical failure that is attributable to our platform and that materially prevents access for a continuous period exceeding twenty-four (24) hours, you may be eligible for a pro-rated service credit applied to a future billing cycle. Credits are issued at our discretion based on verified incident records and do not constitute a cash refund. Requests must be submitted within thirty (30) days of the incident.
8. How to Request a Refund
To submit a refund request, contact our support team using the details below. Include your registered account email address, the date of purchase, and a brief description of your reason for requesting a refund.
| Contact Method | Details |
|---|---|
| [email protected] | |
| Phone | +1 514 395 9101 |
| Mailing Address | 4921 Beardsley Ave, Lacombe, AB T4L 1Y9, Canada |
We aim to acknowledge all refund requests within two (2) business days and to resolve eligible requests within ten (10) business days of acknowledgement.
9. Refund Processing
Approved refunds are returned to the original payment method used at the time of purchase. Processing times vary by payment provider but typically range from five (5) to ten (10) business days after approval. We are not responsible for delays caused by your bank or payment processor.
10. Cancellation
Cancelling your subscription stops future billing but does not automatically trigger a refund. Access to paid features continues until the end of the current billing period. To request a refund in addition to cancelling, you must submit a separate refund request as described in Section 8.
11. Changes to This Policy
We reserve the right to update this Refund Policy at any time. The revised version will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the revised policy. Material changes will be communicated to active subscribers by email at least fourteen (14) days before taking effect.
12. Contact
For questions about this policy or your specific situation, please reach out to us at [email protected] or visit our contact page.